General Terms and Conditions of Sale
These General Terms and Conditions of Sale (hereinafter "GTC") govern all sales concluded between:
- Company Name: Delphine Bompard
- Trade Name: DELPHINUS
- Legal Form: Sole Proprietor
- Registered Office: 2035 Route de la Trinité, Mas des Bruns, 13460 Les Saintes-Maries-de-la-Mer, France
- SIRET Number: 104 440 201 00010
- Email Address: contact@delphinuscreation.com
- Phone: 07 61 36 14 83
- Legal Notice: VAT not applicable – Article 293 B of the French General Tax Code (CGI)
…and any individual or legal entity wishing to make a purchase via the website.
Any order placed on the website implies full and complete acceptance of these GTC.
Article 1 – Purpose
The purpose of these GTC is to define the rights and obligations of the parties in connection with the online sale of products offered on the website.
Article 2 – Products
The products offered for sale are those listed on the website on the day it is consulted by the customer.
Each product is subject to a detailed description allowing the customer to know its main characteristics.
The photographs, visuals, descriptions and staging present on the website are provided for informational purposes only and are not contractual.
Slight variations may exist between the visuals presented and the product delivered, particularly due to screen settings, materials or manufacturing.
Article 3 – Prices
Prices displayed on the website are indicated in euros (€), all taxes included.
The brand reserves the right to modify its prices at any time. However, the price invoiced to the customer will correspond to the price displayed at the time of order validation.
Delivery costs are added at the time of payment and depend on the weight, the chosen carrier and the destination.
VAT not applicable – Article 293 B of the CGI.
Article 4 – Orders
Any order placed on the website constitutes acceptance of the prices, descriptions and these GTC.
The customer receives a confirmation email once the order is validated.
The brand reserves the right to refuse or cancel any order in the event of:
- Previous dispute with the customer
- Payment default
- Incomplete or incorrect information
- Suspicion of fraud
- Exceptional unavailability of a product
Article 5 – Product Availability
Products are offered within the limits of available stock.
In case of unavailability after order validation, the customer will be informed as soon as possible. The brand may then propose:
- An exchange
- A credit note
- Cancellation of the affected order
Article 6 – Payment
Payment is made online at the time of order.
Accepted payment methods include:
- Credit card (Visa, Mastercard, American Express)
- PayPal
Payments are secured via the payment providers used on the website. The order will only be prepared after full payment validation.
Article 7 – Delivery
Products are delivered in mainland France, Europe and the DOM-TOM (French overseas departments and territories), subject to serviced areas.
Orders are prepared within an estimated timeframe of 5 to 7 working days. Shipments are made on Tuesdays and Fridays.
Once shipped, the order is generally delivered within an estimated timeframe of 7 to 10 working days.
Delivery times are indicative and may vary depending on the destination, carrier or periods of high activity. The brand cannot be held responsible for delays attributable to the carrier.
Full delivery terms are detailed in the Delivery and Shipping Policy.
Article 8 – Receipt of Orders
The customer is required to check the condition of the package and products upon receipt.
In case of apparent anomaly, damaged package or missing product, the customer must contact customer service as soon as possible at: contact@delphinuscreation.com
Article 9 – Right of Withdrawal
In accordance with current regulations, the customer has a period of 14 days from receipt of their order to exercise their right of withdrawal.
Any request must be addressed to customer service before any return.
The returned product must be unworn, unwashed, undamaged, returned in its original packaging and accompanied by its labels.
When a return is accepted, the customer may request:
- An exchange
- A credit note valid on the store
- A refund in accordance with the applicable right of withdrawal
Return shipping costs remain the responsibility of the customer. Any refund is made after receipt, inspection and validation of the returned product.
Full terms are detailed in the Returns and Exchange Policy.
Article 10 – Products Excluded from Return
The following cannot be exchanged or subject to a credit note:
- Personalized products
- Underwear
- Accessories
- Sale or promotional products
- Gift cards
Article 11 – Liability
The brand cannot be held responsible for damages resulting from improper use of the purchased product, nor in case of:
- Force majeure
- Disruption of postal services or carriers
- Abnormal use of the website
- Customer input error
Article 12 – Intellectual Property
All content present on the website is protected by intellectual property law.
The DELPHINUS brand, its logo, its monogram, its signage, its visuals, its texts, its photographs, its graphic elements and all the content of the website remain the exclusive property of DELPHINUS.
Any reproduction, exploitation, resale or use without prior written authorization is prohibited.
Article 13 – Personal Data
Personal data collected in the context of orders are processed in accordance with the Privacy and Personal Data Protection Policy.
The customer has rights of access, rectification, deletion and opposition concerning their data.
Article 14 – Pre-orders
Certain products may be offered for pre-order. Specific deadlines related to these products will be indicated directly on the relevant product pages.
An order containing a pre-ordered product may be shipped in a single delivery once all products are available.
Article 15 – Gift Cards
If gift cards are offered on the website, they cannot be exchanged, refunded or converted into cash. Their conditions of use will be specified at the time of their sale.
Article 16 – Applicable Law and Disputes
These GTC are subject to French law.
In the event of a dispute, an amicable solution will be favored before any legal proceedings. The customer may also have free recourse to a consumer mediator:
FEVAD e-commerce Mediator 60 rue La Boétie – 75008 Paris
In the absence of an amicable resolution, the French courts will have sole jurisdiction.
Last updated: April 30, 2026