Privacy and Personal Data Protection Policy

The purpose of this privacy policy is to inform website users about how their personal data is collected, used, stored, and protected.

Respecting your privacy is a priority.

We commit to processing your personal data transparently, securely, and in compliance with applicable regulations, particularly the General Data Protection Regulation (GDPR).

Data Controller

The data controller is:

  • Company Name: DELPHINUS
  • Founder and Creator: Delphine BOMPARD
  • Address: 2035 Route de la Trinité, Mas des Bruns, 13460 Les Saintes-Maries-de-la-Mer, France
  • Email Address: contact@delphinuscreation.com
  • Phone: 07 61 36 14 83

Data Collected

When using the site, we may collect the following data:

  • First and last name
  • Postal address
  • Email address
  • Phone number
  • Delivery information
  • Billing information
  • Order history
  • Browsing preferences
  • Customer account data
  • Data related to exchanges with customer service
  • Product reviews
  • Data collected via cookies

Purposes of Data Collection

The collected data may be used to:

  • Manage orders and deliveries
  • Ensure customer follow-up
  • Create and manage customer accounts
  • Respond to requests sent via the contact form
  • Send transactional emails related to orders
  • Send newsletters and commercial offers, subject to user consent
  • Improve user experience on the site
  • Perform site traffic and usage statistics
  • Allow the submission and viewing of customer reviews
  • Prevent fraud and secure payments

Legal Basis for Processing

Personal data processing is based on:

  • Contract performance for an order
  • User consent for newsletters and non-essential cookies
  • Legitimate interest in improving the site and preventing fraud
  • Compliance with legal and accounting obligations

Recipients of Data

Collected data may be transmitted to service providers necessary for the proper functioning of the site and orders, including:

  • Shopify for hosting and shop management
  • PayPal for payments
  • Banking institutions related to credit card payments
  • Carriers in charge of deliveries
  • Emailing, newsletter, and marketing automation tools: Shopify Email for sending newsletters and transactional emails
  • Customer review applications connected to Shopify: Judge.me for collecting and displaying customer reviews
  • Audience measurement and advertising tools: Google Analytics for audience measurement and visitor behavior tracking

Some data may be hosted or processed outside the European Union, particularly by certain technical providers. In this case, we ensure that appropriate safeguards are in place to provide a sufficient level of protection.

Data Retention Period

Personal data is kept for a period proportionate to the purposes for which it was collected. By way of indication:

  • Customer account data: up to 3 years after the last activity
  • Order-related data: up to 10 years to comply with accounting obligations
  • Commercial prospecting data: up to 3 years after the last contact
  • Cookies: up to a maximum of 13 months
  • Customer reviews: until deleted by the user or removed from the site

Cookies

The site uses cookies to:

  • Ensure the proper functioning of the site
  • Measure audience
  • Personalize navigation
  • Improve site performance
  • Propose targeted advertisements, if applicable

During your first visit, a banner allows you to accept, refuse, or customize the cookies used. You can change your preferences at any time from your browser settings.

Customer Account

Users have the option to create a customer account to facilitate their orders, track their purchase history, and save certain information. Login credentials are strictly personal and must be kept confidential.

Newsletter

If you consent, you may receive emails regarding new products, offers, collections, and brand news. You can unsubscribe at any time using the link provided in each email.

Customer Reviews

Users may be asked to leave reviews on ordered products. These reviews may be publicly displayed on the site to help other customers in their choices.

Your Rights

In accordance with applicable regulations, you have the following rights:

  • Right to access your data
  • Right to rectification
  • Right to erasure
  • Right to object
  • Right to restriction of processing
  • Right to data portability
  • Right to withdraw your consent at any time

To exercise your rights, you can contact us at the following address: contact@delphinuscreation.com

In case of an unresolved issue, you can submit a complaint to the Commission Nationale de l'Informatique et des Libertés (CNIL) — www.cnil.fr

Modifications

This privacy policy may be modified at any time to remain compliant with legal, regulatory, or technical developments. We invite you to consult it regularly.

Last updated: April 30, 2026

GDPR