Return, Exchange, and Refund Policy
We attach great importance to the quality of our products and the satisfaction of our customers.
Each order is manually prepared, checked, and carefully packaged before shipping.
However, if an item does not suit you, we offer you the possibility to request an exchange, a credit note, or, within the framework of the legal right of withdrawal, a refund under the conditions specified below.
Return Period
The customer has 14 days from the receipt of their order to make a return request.
Any request must be sent to our customer service before any shipment. After this period, no exchange or refund request will be accepted.
Conditions for accepting returns
To be accepted, the returned product must imperatively be:
- Unworn
- Unwashed
- Undamaged
- Returned in its original packaging
- Accompanied by its original tags
- Returned complete
Any incomplete, damaged, worn, washed, or unsaleable product returned may be refused.
Products not eligible for returns
For reasons of hygiene, personalization, or commercial management, certain products cannot be exchanged, refunded, or credited:
- Personalized products
- Underwear
- Accessories
- Sale or promotional items
- Gift cards
Return Procedure
All return requests must be sent to our customer service at the following address: contact@delphinuscreation.com
After validation of the request, return instructions will be sent to the customer.
Products must be returned to the following address:
Atelier-Boutique DELPHINUS 2035 Route de la Trinité, Mas des Bruns 13460 Les Saintes-Maries-de-la-Mer France
Return shipping costs are the responsibility of the customer.
Exchanges and Credit Notes
We prioritize exchanges and credit notes when possible.
When a return is accepted, the customer can request:
- A size exchange
- An exchange for another available product
- A credit note credited to their customer account
- A refund within the framework of the applicable right of withdrawal
In the event of an exchange for a more expensive product, the customer will have to pay the price difference. In the event of an exchange for a less expensive product, a credit note for the remaining amount will be offered for a future order.
Refunds
Refunds are only possible within the framework of the legal right of withdrawal and provided that the returned products comply with all the conditions provided in this policy.
The refund is made after receipt, verification, and validation of the returned product. The processing time can be up to 14 days after receipt of the package.
The refund is made via the same payment method used during the order. Return shipping costs remain the responsibility of the customer.
Defective Products or Order Error
Each order is manually prepared and carefully checked before shipping.
However, if you receive a defective product or an order error, contact our customer service as soon as possible at: contact@delphinuscreation.com
After verification, an exchange or a suitable solution will be offered to you.
Last updated: April 30, 2026