Orders
How do I place an order? To place an order, simply select the items of your choice, choose the desired size, then add the products to your cart before finalizing your purchase.
Can I modify or cancel my order after confirmation? Once the order has been confirmed, it is generally no longer possible to modify or cancel it. However, if your order has not yet been prepared or shipped, we invite you to quickly contact our customer service.
Will I receive an order confirmation? Yes. Once your order is confirmed, you will receive a confirmation email summarizing the items ordered, the total amount, and the delivery address.
Delivery
What are the preparation and shipping times? Orders are generally prepared within 4 to 6 business days. Shipments are made on Tuesdays, Thursdays, and Saturdays.
What are the delivery times? Once your order has been shipped, the estimated delivery time is generally 7 to 10 business days. These times may vary depending on the destination, the carrier, or peak periods.
Do you deliver internationally? We currently deliver in France, some European countries, and French overseas territories.
How do I track my order? As soon as your order is shipped, you will receive an email containing a tracking link.
What should I do if my package is lost or damaged? Please quickly contact the carrier and our customer service so that we can assist you with your inquiries.
Returns, exchanges, and refunds
Can I return an item? Yes. You have 14 days after receipt to request a return. The product must be unworn, unwashed, undamaged, and returned in its original packaging with its tags.
Can I request an exchange? Yes. You can request a size exchange or an exchange for another product if the request is accepted.
Can I get a refund? Yes, within the framework of the legal right of withdrawal and if the return conditions are met. However, we prioritize exchanges and store credits when possible.
Who is responsible for return shipping costs? Return shipping costs are the responsibility of the customer.
What products cannot be returned? Personalized products, underwear, certain accessories, sale or promotional products, and gift cards.
Products
How do I choose the right size? A size guide is available on the website to help you choose the most suitable size.
Are the product colors true to the photos? We do our best to provide visuals that are true to reality. Slight variations may exist depending on your screen settings.
How do I care for clothing? Care instructions are specified on the product labels and on the product pages.
Payment
What payment methods do you accept? We accept payments by credit card (Visa, Mastercard, American Express) and via PayPal.
Are payments secure? Yes. Payments are secured via the payment providers used by the store.
Pre-orders
Do you offer pre-orders? Yes. Some products or collections may be offered for pre-order.
How do pre-orders work? The estimated timeframe is indicated on the product page. An order containing a pre-order product will be shipped once all items are available.
Customer Account
Do I need to create an account to order? No. It is possible to order without creating an account. However, an account will allow you to track your orders and access your history.
How do I contact customer service? You can contact us via the contact form available on the website. We do our best to respond as quickly as possible.